Visitor
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2 Messages
Fraud ticket
I had an extra line added to my account without my permission. I had been overcharged for some time and I am unable to get anyone to help me get my money back.
Visitor
•
2 Messages
I had an extra line added to my account without my permission. I had been overcharged for some time and I am unable to get anyone to help me get my money back.
XfinityJeff
Official Employee
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196 Messages
1 day ago
Good morning @user_nilu08, and thanks for reaching out to us on the Xfinity forums today, I hope you are having a good weekend so far. I am sorry to hear that there was a line added to the account without your permission, but you have reached the right team that can look into this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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