Visitor
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2 Messages
FRAUD BY xfinity MOBILE (ticket# [Edited])
XFINITY MOBILE customer charged me for mobile services for more than a year. i was not even aware of that. luckily last month i saw my credit card statement and found the fraud of xfinity mobile charging my credit card since MORE THAN A YEAR
i called xfinity mobile and they said they will refund all my money, and they created ticket# [Edited: "Personal Information"]. its been 5 weeks since ticket was created. NO ACTION FROM ANYONE AT XFINITY MOBILE.
I WANT MY MONEY BACK. xfinity should stop doing fraud in USA.
my email id: [Edited: "Personal Information"]
thanks.
XfinityAlfonso
Official Employee
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1.6K Messages
3 days ago
Hello user_yioops thank you so much for taking the time to reach us here on our Xfinity Forums regarding your Xfinity Mobile concern. As a reminder, please do not post personal information in public thread posts, as this is a violation of our Xfinity Community Guidelines.
I'm glad to hear that you've already linked up with a Mobile specialist who is facilitating this refund for you, but we understand if things are not moving as quickly as expected. We're happy to follow up for you and provide any additional information we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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