Visitor
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2 Messages
file complaint about your service
I have made multiple attempts at getting this resolved and so has my daughter. I am yet seeing another bill for my I was informed the last time that I chatted with a rep that I would no longer be seeing bills and guess what there is yet another bill. I paid for this phone in full. I don't understand why there is yet another bill. I am a senior citizen and should not be treated this way by your company
XfinityFrank
Official Employee
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1.6K Messages
14 hours ago
Hi there, @user_056af7! Thanks for reaching out to us here on the Community Forum. We can check out your bill and see what happened here. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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