Fees

I am so sick and tired of trying to deal with customer service, I was going on vacation to Mexico, I called and spoke to customer service prior to leaving and they "added" the international pass, I got to mexico and never got the welcome to Mexico message and then I got a message showing fees that my account had accumulated. While in Mexico I spent over an hour talking to Amaan Chat ID 6962680153623609277 where we talked about the pass, but prior to the pass he tried to sell me into switching to a new plan and he was very pushy, after telling him no numerous times he finally said he would be adding the pass to our phone and that my account would be credited for the charges. Now I see that my bill has over $300 in fees. I chatted with Harpreet and told him what the issue was and he said he would look into it, offered my 2 free apple watches with $0.00 monthly fee and my bill would stay at $117 + $3 fee, and if I added this that he would remove my accrued fees. I told him no, and he said it would be less $ that I pay that it would not cost me anything additional, I again told him no, that I did have apple watches but did have them activated with a service line. So he said if I added my apple watches to the line that he would remove the fees. I again told him no, that I did not want to add or change my service. I also told him that I had screenshots of my conversation with Amaan where he confirmed that the passes were active, and he said that unfortunately he is unable to receive, photos or videos. All in all he said he would not remove the charges, that he could see tha tthe pass was added to my account, but that I didn't activate them. This is ridiculous this is actually the 2nd time that I have had issues when i travel to Mexico even after I added a pass, last time they didn't cancel the pass, so even though I was in the US they kept charging me per day for the pass. I am tired of always feeling pushed to make changes so that they will "fix" my issues, yet they are issues that shouldn't be because I called to get them fixed. You need to do better Xfinity.