Visitor
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3 Messages
FedEx lost my package and now the agent is saying I have to pay for it
Fedex informed me that the phone I order was lost in transit. I told a employee at xfinity mobile what occurred, they said they will have to open investigation and they will get back to me. I called back 20 days the rep now says I am responsible for paying off the phone I did not receive because I did not make a police report. No one ever told me about this and it is crazy that they expect me to pay for something I did not receive. I need help with this, this is unbelievable.
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I have escalated your post.
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CCCrystal1
Problem Solver
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528 Messages
3 years ago
Thanks for posting on our Community Forums to let us know about this situation. We are truly sorry to hear this has been your experience so far. And we want to help make this right. Have you tried contacting our Xfinity Mobile team over the phone? Unfortunately, we have very limited access to Xfinity Mobile billing concerns here on our forums. But you can reach our awesome Xfinity Mobile team by any of these three methods:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/35NWKnh
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user_f49e40
Visitor
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3 Messages
3 years ago
Yes, I called many times. This is extremely frustrating and the way I been treated so far has been very unprofessional.
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