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Sunday, April 26th, 2026 3:14 PM

False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for a year, she needed my credit card number for "one time only activation fee." I gave my card number. Later, I realized she set up an installment for 2 years for the phone as well. She lied to me! "We'll give you a brand-new phone," was a complete lie! I was stupid enough to trust Xfinity company representative because I had been having Xfinity cable services for years and had no problems. By the time I realized I was deceived by "Cherry," it was too late to cancel the services. When 2 years is over, I will cancel the phone service and will never ever deal with Xfinity mobile!

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