3 Messages
Expired Visa gift card
My Visa gift card was missing. It was just found but expired 6 weeks ago. It still has a balance of $50.91 on it. It was registered. We could really use the money for college supplies. Is there anyway that the money can be issued to a new card? I am sick about this. Thank you Xfinity! I thank you in advance for your time!
XfinityDemitrius
Official Employee
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1.3K Messages
2 months ago
Hey @user_x5gljq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Prepaid Card for the Xfinity services. I would be more than happy to offer my assistance looking into this further for you.
Thanks for joining our Xfinity Forums Community today. I hope you can stick around and provide some valuable information and insight to the community. With the prepaid card being used, the remaining balance of $50.91 (unused funds) will be forfeit after the valid thru date. We would be unable to reissue once the card has been used.
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