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user_ba04cd
1st Reply
1st Topic

4 Messages

Wednesday, August 2nd, 2023 4:06 PM

Closed

Empty Box, No Resolution

Ordered a iphone 14 pro gold 128 gb, FedEx delivered an empty box. Ticket filed with XFinty Support. Police Report filed. Calls daily to mobile support, they're useless, each person tells me "you'll get an email" no email received, few trips to retail stores, they can't help either. I've paid sales tax and 1st installment on a phone I don't have, with another installment coming up. 

Question

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Updated 

1 year ago

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user_ba04cd

4 Messages

1 year ago

No one has responded to this, appears the "support chat" doesn't work either. 

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DaveO3

Problem Solver

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755 Messages

1 year ago

This may or may not be useful:

https://consumercomplaints.fcc.gov/hc/en-us

Unfortunately as many people have discovered, once something goes wrong whether it is a user error, XM error, FedEx, etc., XM’s hard coded billing, incentive, and interfaces to Verizon systems become a nightmare. 

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user_ba04cd

4 Messages

@DaveO3​ complaint filed with FCC. 

Xfinity needs to resolve this.

1 year ago

0

user_a8eac1

1 Message

I had a  problem same as you , FedEx delivered with the package was open and missing 1 phone.Calls daily to mobile support ,2 agents told me you will get email  confirm to get full refund in 1or 2 hours .No email received,they're useless.Xfinity needs to resolve this.How can you complaint filed with FCC. 

1 year ago

0

XfinityJanelle

Official Employee

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1.1K Messages

@user_a8eac1 Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAirelle

Official Employee

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2K Messages

1 year ago

Hi there! Thank you for taking the time to reach out to us today. Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: 

 

Phone: 1-800-XFINITY (1-800-934-6489)

Schedule a Call Back: https://www.xfinity.com/support/schedule-callback

Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/ 

Twitter: https://twitter.com/XfinitySupport or by using @XfinitySupport there.

 

 

Xfinity Mobile Contact Info

Phone: 1-888-936-4968

Text: 1-888-936-4968

Chat: https://www.xfinity.com/mobile/support  (click "Chat" at the bottom of the page)

Facebook: https://www.facebook.com/xfinitymobile/

Twitter: https://twitter.com/xfinitymobile or by using @XfinityMobile

 

These methods will provide you with immediate contact with one of our knowledgeable Comcast support staff

 

Our team will be ahppy to assist you if you can send us a direct message! To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_lau0pb

10 Messages

1 year ago

Hey any resolution of this?

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XfinityJoe

Official Employee

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475 Messages

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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