1 Message
Dropped mobile calls
Add me to the list. Constantly dropped calls, even while speaking with Customer Support. No resolution after more than 7 hours on the phone, over 4 calls. On the last call, i was given a $10 credit, which was ridiculous. I havent been able to make/receive a full call in my home in 2 months!
Said ealier in the week, they'd call back. They did, when i was in an appointment. I asked them to call back in 2 hours. They said okay (i had 2 calls right after the other.). No call back in 5 days.
We called Cust Support again tonight. Call was dropped while waiting for a rep following a Reset (again!)
HELP! Who do we contact? Better Business Bureau, FCC, or other to get resolution?
XfinityJanelle
Official Employee
•
1.1K Messages
1 year ago
@user_07e394 Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
0
0