Does Anyone get there service, canceled for weeks and charged another month for not paying a bill due to unforeseen income circumstances ?

Unfair Billing practices ! Who agrees with me ?

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DreamSayerZ

Problem Solver

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23 days ago

@user_crbgef Did you contact Xfinity Mobile to discuss your situation and to make arrangements? 1-888-936-4968

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user_crbgef

Visitor

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2 Messages

Did a few days ago... I was able to receive attention finally... but still waiting from my bank about a refund from a recent Xfinity bill charge.

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16 days ago

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if you need any assistance, please do not hesitate to reach out @user_crbgef. We asked for a direct message, but never received on our end. We are always happy to help, so please reach out at your next available convenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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XfinityChelseaB

Official Employee

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2.1K Messages

21 days ago

Hello @user_crbgef, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_crbgef

Does Anyone get there service, canceled for weeks and charged another month for not paying a bill due to unforeseen income circumstances ?

DreamSayerZ

user_crbgef

XfinityDemitrius

XfinityChelseaB

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