Visitor
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1 Message
Do NOT sign up for the “free mobile”
I signed up 2 months ago for a free mobile line. I’ve had extra charges on my account because the first added an extra line when I was suppose to be switch from another service provider. I’ve been on hold with xfinity 3 different times and two trips into the store to get this issue resolved. I’m on hold again, but this time the charges were pulled from my account. I would have never switched had I known this would be such a headache.
XfinityJeff
Official Employee
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43 Messages
2 days ago
Good afternoon @user_meue6h I hope you are having a good Monday. Thanks for reaching out to us via the Xfinity Forums. Sorry to hear about the problems you have had with your Xfinity Mobile account, but luckily you have reached a team of experts that can take a look at the billing issues you are having. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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