Hello, @user_ctfcf1! Thanks for reaching out to us here on the Community Forum. Sorry to hear your service is active if you were supposed to have it turned off. If you still have this issue and need a hand, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
XfinityFrank
Official Employee
•
2.1K Messages
23 days ago
Hello, @user_ctfcf1! Thanks for reaching out to us here on the Community Forum. Sorry to hear your service is active if you were supposed to have it turned off. If you still have this issue and need a hand, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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