Visitor
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1 Message
Device Unlock
Id recommend nobody ever switch to Xfinity mobile. Been an awful experience from the start. I paid off my phone and planned to switch back to Verizon, but they will not unlock my phone. I have called every couple days for the past couple weeks and still nothing
XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. However, I see that you have already tried to reach out. We can gert someone in contact with you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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