Visitor
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7 Messages
Device payment plan not available after move
I was considering buying a phone on DPP. Before moving, I had $3000 limit available along with 6 lines available, but didn’t have the chance to complete the purchase. After moving, it says that I have $0 limit available and 0 lines available, so I can’t move forward with the purchase. What can I do to restore my previous DPP limits so I can purchase a new set phone? Thank you.
XfinityThomasC
Official Employee
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1.8K Messages
1 year ago
Hello, @user_13c1aa Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
You can contact our Xfinity Mobile support center via any of the following methods:
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