Visitor
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3 Messages
Desperately need an answer
I was just looking for an update or an email that I was supposed to receive about the delayed status of my traded in phone with xfinity mobile. I spoke with an agent on Tuesday & they assured me I'd receive a follow up confirmation email about my device that I traded in & I did not receive the email.
They also elevated my case, but I don't know if that did anything to help my situation.
I mailed the device in & it was delivered in February, I've not gotten an update since then & have been told many different things by several different agents so I'm just a little bit at a loss currently.
Every agent I've spoken with seems to know little to nothing & is unable to help me. I really don't want to keep paying an extra $50 per month until my device is accepted, if it ever is & I'd appreciate a non-generic "please call us or text us at this number." As a long time xfinity customer I'm shocked that the customer service with this regard has been awful.
Please advise. Thanks.
Accepted Solution
CCJennifer
Problem Solver
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743 Messages
2 years ago
@ctambling22
I'll be happy to see what we can do. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @ctambling22! Thank you for reaching out to us on our community forum. We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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rpjay45
Visitor
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4 Messages
2 years ago
The same thing is happening to me as well. [Edited: "Inflammatory"]. Nobody has any clue what is happening and everyone keeps giving different answers
(edited)
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