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Visitor

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6 Messages

Saturday, December 24th, 2022 8:22 PM

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Delay in activation of my new iphone 14 pro and portin

I purchased a new iphone 14 pro and requested for portin my number to xfinity. Its been more than 30 hrs, my old carrier released the number. Xfinity has not activated my phone nor giving any status on my number. Since yesterday i am unable to do any of my work because my only number is out of network due to delay from xfinity. The agents doesnt know the status and asking to wait for 3-4 hrs every time you reach them. 

Question

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Updated 

2 years ago

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user_33d9e3

Visitor

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6 Messages

2 years ago

Its been more than 48 hours and my number has been released by the old carrier. Xfinity has no information about the number. Xfinity advanced tier 2 people says the number should be assigned to xfinity by verizon porting department and normally they dont work on holidays. 
xfinity is such an irresponsible company and spoiled my whole vacation. I had to cancel all my travel because of no telephone network.  I want to sue xfinity.

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user_33d9e3

Visitor

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6 Messages

2 years ago

Is there any xfinity customer care email id ? 

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CCAlisha

Problem Solver

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571 Messages

Hi, there. I am terribly sorry for the experience you have had while changing to our Xfinity Mobile services. I can imagine how frustrating this has been. Through our Forums team we are very limited with our support regarding Xfinity Mobile. Have you been in contact with our Advanced Repair team again? 

I no longer work for Comcast.

2 years ago

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user_33d9e3

Visitor

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6 Messages

I spoke to the customer care more than 40 times. Spoke to the advance repair team 5 times. No one has an answer where my number is ? My Number has already been released by VISIBLE on 23rd Dec and i got a release confirmation from VISIBLE by email. XFINITY porting team has no clue where is my number. Everytime i call, they give 72 hrs response back time. I have lost my only primary number because of XFINITY. I want to get back this number and go back to visible. If you see this message please call me back on the alternate number i provided

2 years ago

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user_33d9e3

Visitor

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6 Messages

@

XfinityAlisha

@XfinityAlisha  Can you find even after 4 days why my number has not been ported successfully by Xfinity ? 

2 years ago

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user_33d9e3

Visitor

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6 Messages

I have already raise a consumer complain at FCC

2 years ago

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XfinityArmand

Official Employee

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2.1K Messages

We are glad to take a look at this for you.  Generally the process of us porting a number for another provider can take minimum of 48 hours depending on the provider.  There can be delays sometimes, give we are coming off of a holiday, that can throw a monkey wrench in the works.  No worries!  We appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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