Visitor
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3 Messages
Deceptive, fraudulent, and illegal practices by Xfinity mobile
I was made an offer by an agent for a free IPad and free mobile service for a year. I received a bill for the mobile service. I called and talked to supervisor Maya who would not validate the offer. I asked to cancel my mobile service and return the IPad. She stated she would cancel the mobile service, but would not allow me to return the IPad, and I would be charged over 400 for an Ipad I do not want. When I questioned why an agent would make a deceptive offer she offered no reply. I have a transcript of the offer with the agent who offered the Ipad and mobile service. She would not allow me to be transferred to another supervisor. This is a bait and switch..a fraudulent business practice by Xfinity
XfinityEricB
Official Employee
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2.7K Messages
19 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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