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user_ryj9k7
1st Topic

4 Messages

Tuesday, March 19th, 2024 12:20 AM

Closed

Deal

Hi, I have been on the phone for 2 hours and all I want to do is claim this and and no one seems to be able to help me what’s with that? The deal is if you have 500mbs WiFi you can get a free unlimited into line upgrade, it’s on the Xfinity website.

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Updated 

8 months ago

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XfinityLinda

Official Employee

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1.3K Messages

8 months ago

Thank you for connecting with us, @user_ryj9k7 about the Xfinity Mobile line offer. In order to get you the assistance you need from our Xfinity Mobile experts, please reach out to them using one of these methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://comca.st/3QpZJnL

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user_ryj9k7

4 Messages

I have tried that for 2 hours today talking with many agents and departments and they just said they couldn’t find the offer implying that I was lying all I want is the offer on the website I’m sick of wasting my time.

8 months ago

0

XfinityLinda

Official Employee

 • 

1.3K Messages

@user_ryj9k7 I apologize for the time spent on this and no resolution for you. Have you clicked on the shop now, and gone through the steps to get the offer? You do have the option to sign up directly on the website by entering all your information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ryj9k7

4 Messages

I tried did not work that’s why I called.

8 months ago

0

XfinityJanelle

Official Employee

 • 

1.2K Messages

@user_ryj9k7  We can look further into the offer you are inquiring about.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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