U

Visitor

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4 Messages

Wednesday, October 30th, 2024 3:45 PM

data usage seems to be greater since new by the gig pricing went into effect

Since spring of 2024 when the old $12 per gig plan went to $20 per gig my phone mysteriously racks up more data than it did in the previous 4 years when I was on the $12 plan. Nothing has changed in my lifestyle or usage yet by the 3rd week if the month I get a message that I have exceeded 80% of data and I am forced to either turn off my data to save $ or pay twice as much if I go over. I am a low data user and this was never a problem until xfinity changed its plans. I feel like they are doing something to force me to either pay double of just give in and buy the unlimited plan, which at age 72 and retired, I DO NOT NEED!

Contributor

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143 Messages

22 days ago

We used to stay under 1GB, but in recent months have generally needed to switch to the 3GB plan (shared between my wife an me). I really don't think Xfinity is counting usage differently. I think it is more likely that the Internet as a whole churns more bandwidth as websites try to add more and more glitz to their presentation. I do use a third-party app to track our shared data usage ever since Xfinity abandoned its data widget. This app includes more granular information about which apps have used data tracked by the plan month, day, and even the hour, so I can more easily track down apps that have used data that I was not expecting. I have also run into situations where my phone failed to connect properly to my Xfinity Wi-Fi router, resulting in unplanned data usage, but that is less common.

Official Employee

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1.5K Messages

Hello @requa, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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143 Messages

What?!? I didn't express a concern. I tried to allay some concerns from another poster by relating them to my own experiences. Sadly, it is robotic responses like this one that leave a bad taste in the mouths of many of us on this forum. Please be sure to read the message to which you are responding.

Visitor

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4 Messages

@requa​ Hi, I have been having the exact same problem since the Spring of 2024 when Xfinity hiked the 1 g rate! I was always below, not I am at 80% with a week of usage to go. The only was to avoid paying $40 instead of $20 is turn off data. I have pretty much had it - I loved xfinity mobile for several years but will likely switch to Visible which uses the same verizon network and only cost $25 unlimited everything.

Talking to Xfinity via phone has not helped - they have answer as to why this happening. They just want to upsell your package. I'm angry given I have been a customer for many, many years (TV/INTERNET/PHONE) As a 72 year old veteran living on very limited income I guess I will need to switch services. My 40 year old daughter has Visible with no problems and much better rates.

Official Employee

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1.1K Messages

20 days ago

@user_a67eab Thanks for bringing your usage concerns to our attention. I have Xfinity mobile as well as another carrier and I always find it best to use the Wi-Fi as my first option to save and cut down on mobile data. Everything connected to the internet uses data even checking emails. When you're out and about we have the option for mobile hotspot and I recommend using that as well to connect to this will also help you save on data. 

Another options is closing out apps, web browsers, games etc as they all run in the background and use your data. 

If you're going over a lot we can certainly look at plans that may better fits your usage needs. 

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Visitor

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4 Messages

You totally missed the point entirely. I have NOT changed a thing about how I use my cell - wi-fi is always on! Until the rate bump my usage always clocked in at well below 1 G. per month. Since March when the price hike took effect, mysteriously I am now using almost a gig of data with 10 days still to go each month and am forced to turn data off, thus missing cell voice messages and not having the convenience of data when wi-fi is unavailable. It looks like Xfinity has throttled me up so that I purposely go over and will but a more expensive plan. 

Official Employee

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1.7K Messages

We are here happy to look into what is going on and causing the sudden jump in usage. We know how concerning that is and as a consumer I would be doing that same you are now. Please reach out to us over DM in order for us to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

this site is useless - when I go to direct message and then to the pencil/paper icon it will not let me write a message. so much for crumby support service...

Official Employee

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1.9K Messages

 

user_a67eab, Oh no! This is definitely not how we want you to feel. We will certainly do everything within our power to turn this around. Have you tried another browser, device, or clearing cache and cookies to see if you have the same issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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