Visitor
•
4 Messages
data usage seems to be greater since new by the gig pricing went into effect
Since spring of 2024 when the old $12 per gig plan went to $20 per gig my phone mysteriously racks up more data than it did in the previous 4 years when I was on the $12 plan. Nothing has changed in my lifestyle or usage yet by the 3rd week if the month I get a message that I have exceeded 80% of data and I am forced to either turn off my data to save $ or pay twice as much if I go over. I am a low data user and this was never a problem until xfinity changed its plans. I feel like they are doing something to force me to either pay double of just give in and buy the unlimited plan, which at age 72 and retired, I DO NOT NEED!
requa
Contributor
•
143 Messages
9 days ago
We used to stay under 1GB, but in recent months have generally needed to switch to the 3GB plan (shared between my wife an me). I really don't think Xfinity is counting usage differently. I think it is more likely that the Internet as a whole churns more bandwidth as websites try to add more and more glitz to their presentation. I do use a third-party app to track our shared data usage ever since Xfinity abandoned its data widget. This app includes more granular information about which apps have used data tracked by the plan month, day, and even the hour, so I can more easily track down apps that have used data that I was not expecting. I have also run into situations where my phone failed to connect properly to my Xfinity Wi-Fi router, resulting in unplanned data usage, but that is less common.
3
0
XfinityKei
Official Employee
•
1.1K Messages
7 days ago
@user_a67eab Thanks for bringing your usage concerns to our attention. I have Xfinity mobile as well as another carrier and I always find it best to use the Wi-Fi as my first option to save and cut down on mobile data. Everything connected to the internet uses data even checking emails. When you're out and about we have the option for mobile hotspot and I recommend using that as well to connect to this will also help you save on data.
Another options is closing out apps, web browsers, games etc as they all run in the background and use your data.
If you're going over a lot we can certainly look at plans that may better fits your usage needs.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
4
0