Visitor
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1 Message
Data Overage Charges
I was unaware that I was over my shared data plan for my Xfinity mobile device thus racking up an astronomical amount of overcharge fees. I unfortunately did not know this was happening until after the billing cycle had ended so I could change data plans.
I need assistance in getting my bill adjusted or account credited as the amount of my bill is $645 which is almost 6 times the amount of my normal billing. I have been an Xfinity mobile customer for over four years and have all of Xfinity's services. I am a loyal customer and am asking for a one time courtesy adjustment so I can continue to use Xfinity services.
user_a8f236
Visitor
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1 Message
2 years ago
Same exact thing happened to us. I asked for a breakdown of what we used this so call data on and no response. The best part is we pay Xfinity for Wi-Fi, turn off data and somehow spent $645 in 2 months with NO warning. Glad we switched providers.
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_f6d37e! I understand how concerning it would be to get a bill this high. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_3df214
Visitor
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1 Message
2 years ago
SAME thing happened to us! I don't understand how they can ethically start these new charges without informing customers of the policy change?? We're switching today bc xfinity has been a nightmare.
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