4 Messages
Credit limit with xfinity
Hello Xfinity Support,
I am trying to place an order for a new mobile device for my family, which has four lines. However, I’m encountering an issue where Xfinity is not allowing the order to go through, stating that I don’t have a credit limit with Xfinity. I have an excellent credit score and have been a loyal Comcast/Xfinity customer for over 20 years. Could you please help me understand why my order is being blocked? I also visited a corporate Xfinity store and filed a complaint, but I have yet to see any resolution.
What is the resolution? can someone help me?
XfinityJorge
Official Employee
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1.7K Messages
8 days ago
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DaveO3
Problem Solver
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757 Messages
11 hours ago
Xfinity sets a credit limit per account which usually seems to be $1,000 or $2,000, but not over $2,500. Apparently you cannot change this. If you are currently using the device payment plan (DPP) you should see your limit by looking on the app on your phone. Try ordering fewer new phones or less expensive phones now to stay within your limit, or pay down an existing DPP device.
See this support document: https://www.xfinity.com/support/articles/how-to-make-monthly-payments-on-phone
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