Hello there! Thanks so much for taking the time to reach out to Xfinity Support. We are so happy to hear from you and can totally help in any way you need today. We are Comcast's Digital Care Team, a division of corporate customer care, and we work primarily through social platforms, such as this forums site to assist all of our customers. Please feel free to shoot us a message and let us know how we can help out.
To send a "direct message" / "private message" message to Xfinity Support:
What is number to corporate, i do not want the call center, I need to speak to someone in the united states who can explain the disorganization and complete disregard for customers who are paying for service but not getting what they pay for. I have had internet disconnectivity issues since May 2021, and I still cannot get a technician to come fix the issue.
Thank you for taking the time to reach out to Xfinity Support, @user_6797a4. My name is Kim and I will be happy to assist you. We are Comcast's Digital Care Team, a division of corporate customer care, and we work primarily through social platforms, such as this forums site to assist all of our customers. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityArmand
Official Employee
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1.9K Messages
2 years ago
Hello there! Thanks so much for taking the time to reach out to Xfinity Support. We are so happy to hear from you and can totally help in any way you need today. We are Comcast's Digital Care Team, a division of corporate customer care, and we work primarily through social platforms, such as this forums site to assist all of our customers. Please feel free to shoot us a message and let us know how we can help out.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_6797a4
Visitor
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1 Message
2 years ago
What is number to corporate, i do not want the call center, I need to speak to someone in the united states who can explain the disorganization and complete disregard for customers who are paying for service but not getting what they pay for. I have had internet disconnectivity issues since May 2021, and I still cannot get a technician to come fix the issue.
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