Visitor
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2 Messages
Constantly dropped calls, intermittent or no audio for parties I call
After multiple network resets and a new Sim card installed by Xfinity store, the problems of dropped calls and intermittent audio on my new iPhone 12 Mini have never been resolved since recently starting my family plan with Xfinity. Countless hours have been spent trying to fix the problem at home, visiting the local Xfinity store, and trying to get through via text messaging (not via phone because it doesn't work). I've still got my old carrier on hold and will return if this doesn't get fixed soon.
XfinitySheila
Official Employee
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1.1K Messages
3 years ago
@paul_w1103 [Edited username to remove PII] This is not the experience we want for you and hate that it has not been resolved.
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user_b786a5
Visitor
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3 Messages
3 years ago
I have the same problem with new sim and tried reset multiple times and reach out technical support as well and issue is not resolved yet.I have unlimited plan but it seem a.m. getting 0 data internet.Worse experience with Xfinity mobile .
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user_b78744
Visitor
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1 Message
3 years ago
Same issue, infact call gets dropped when speaking with xfinity customer representative and they are so rude that they even don't bother to contact back. Worst service provider
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wsjiii
Regular Visitor
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5 Messages
3 years ago
I have been having the same issue for at least a couple of weeks. Usually only two signal bars and I noticed on my cell that I am only on 3G! I chatted with support for like an hour, network reset, re-inserted SIM card, etc., and finally got the response:
"...it must be because of A few carriers have reported issues with their service over the last past few weeks.
We recommend you to continue to use wifi calling until Xfinity is updated that the other carriers have fixed their services for further troubleshooting"
I realize that Xfinity Mobile has good rates, but 3G?? Seriously??! I live in a 5G area.
btw, Wifi Calling does not effect my signal strength in any way. Virtually every call I make drops right in the middle of conversation. I make business calls on my phone and it is an extremely embarrassing and unacceptable situation.
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user_5c68c4
Visitor
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1 Message
3 years ago
Having the same issue here. Calls dropping after 2 seconds on the phone. What is going on? How is this happening to everyone???? It's extremely infuriating i have work calls to make and this is extremely unprofessional. I did not expect this when i made the switch to xfinity. VERY DISAPPOINTED.
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user_506d69
Visitor
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1 Message
3 years ago
I'm having the same issues.
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user_cc47ac
Visitor
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1 Message
3 years ago
I am constantly getting one way audio. People will call me and I will hear them, they will not hear me. I also always have issues with coverage. Go into my basement and I drop the calls. When I first ordered the service a year ago I left Verizon because of their rates. Its a case you get what you pay for. Even though I still have a year on the contract I will be cancelling. the amount of money I am losing , the inability to work mobility due to poor coverage and speeds, always having to call people back in order to be able to talk to them. The problem is they rely on WiFi calling. Being a high level IT I know the QoS is not working properly. They want me to reboot my phone , take out my simm card and clean it and put it back in. Ridiculous. This is just poor network design.
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Debbie541
Visitor
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1 Message
3 years ago
Switched to Xfinity Mobile. My daughter keeps losing calls. Don’t know what is going on. Was with Verizon for many years and never a problem. Regret making this change.
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sweetpotatobear
Visitor
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1 Message
3 years ago
Same issue, came in January, sims replaced, waster hours, call drops every day while on a call, speak to xfinity. over and over and no fix, waste of money, 25 dollar credit is basically a insult to injury. I can pay 150 plus with verizon for better service and i guess im going back.. worst service
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