Visitor
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3 Messages
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring charges but they said that they cannot guarantee I won’t have the same problem in a month. At this point I would like to file a complaint with Xfinity but there is no way to reach them or even access my billing details bc account is cancelled.
What happened to reaching by email? Only option appears to be via a wholly inadequate chat with possible non human.
i have no way of getting the account details so that I can provide them to this forum since they do not show up in the Xfinity app and going to website causes a freeze bc information doesn’t exist.
XfinityQue
Official Employee
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687 Messages
2 months ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_1464vu
Visitor
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3 Messages
2 months ago
This is a particularly tone deaf and blaming the victim response from Xfinity. I guess it should not surprise me that you are assuming that I don’t understand how bills work and that you are gaslighting me about how easy it is to reach someone in your organization that has the power to fix my billing problem.
No I am not satisfied and closing the topic before we see the failure of your system on next billing cycle is inappropriate but to be expected from your company.
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user_85hp6k
Visitor
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1 Message
12 hours ago
i am being charged for a phone that I returned. I have been contacting Xfinity weekly since March 2026 to get this issue resolved. I am extremely frustrated because the support keeps telling me that it will be resolved, and then the charges keep showing up. I’ve had two cases that were denied with notification or explanation. If a third case is created, same thing will probably happen.
I returned the phone because i did not like that device . When I returned it, the Warehouse team INCORRECTLY graded it as “Find My Phone” still on, which is false because I could not get past the Activation Screen. They did not notify that my return had been denied AND they lost the phone. I have been calling about this weekly for months now. I stay on the phone for an hour and they assure me everything is taken care of…and then the charge shows up. Today I spoke to a Customer Service Supervisor and he hung up on me. Every month, I get a $40 charge for the phone I returned and I never received my refund for the taxes I paid in the beginning.
If I get charged for this phone one more time, I will leave Xfinity Mobile and Internet.
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