Re: "Complaint-Continuing Billing After Cancellation"

 i am being charged for a phone that I returned. I have been contacting Xfinity weekly since March 2026 to get this issue resolved. I am extremely frustrated because the support keeps telling me that it will be resolved, and then the charges keep showing up. I’ve had two cases that were denied with notification or explanation. If a third case is created, same thing will probably happen.

I returned the phone because i did not like that device . When I returned it, the Warehouse team INCORRECTLY graded it as “Find My Phone” still on, which is false because I could not get past the Activation Screen. They did not notify that my return had been denied AND they lost the phone. I have been calling about this weekly for months now. I stay on the phone for an hour and they assure me everything is taken care of…and then the charge shows up. Today I spoke to a Customer Service Supervisor  and he hung up on me. Every month, I get a $40 charge for the phone I returned and I never received my refund for the taxes I paid in the beginning.

If I get charged for this phone one more time, I will leave Xfinity Mobile and Internet.