6 Messages
Complaint about being mislead
I have been a comcast/xfinity customer for years (diamond level) if that means anything. I am 68 and my wife is 67 paying $319 a month is a bit much for us. So I went on the xfinity web site and asked to have my bill lowered somehow. The 1st person set me up with what I thought was a good deal $220. But the bundle included an iPad which I really didn't need but I thought it was part of the package. I told them no auto pay and I had to pay $57 to get everything started with a credit card. Now I find out I'll be paying $70 a month for the iPad and it's auto pay to my credit card. Not very happy about that. I then asked if I could get popular TV and my internet because all the channels I watch were on popular TV. I was told the NOW stream saver had all the channels that popular TV has. Now can't watch cbs,NBC or ABC station like I wanted. Only news from those channels and certain shows. No soap opera's which isn't going over well with my wife. So now I am paying for a streaming service which I will barley use and have an iPad that all I have used it so far is to set it up. I think not being allowed to speak with someone on the phone instead of texting I would have made better decisions about my service.
XfinityJeniece
Official Employee
•
3K Messages
9 days ago
Hey there, user_okqdn3, thanks for reaching out through Xfinity Forums regarding your account. I can understand how losing your favorite channels and being sold a device would be frustrating. I know how important it is for my household to have access to our favorite channels. I would be happy to take a look at your account and help with making changes to your services to better meet your needs. Please send us a DM with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
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