Complaint about being mislead

I have been a comcast/xfinity customer for years (diamond level) if that means anything.  I am 68 and my wife is 67 paying $319 a month is a bit much for us. So I went on the xfinity web site and asked to have my bill lowered somehow.  The 1st person set me up with what I thought was a good deal $220. But the bundle included an iPad which I really didn't need but I thought it was part of the package.  I told them no auto pay and I had to pay $57 to get everything started with a credit card. Now I find out I'll be paying $70 a month for the iPad and it's auto pay to my credit card.  Not very happy about that.  I then asked if I could get popular TV and my internet because all the channels I watch were on popular TV.  I was told the NOW stream saver had all the channels that popular TV has. Now can't watch cbs,NBC or ABC station like I wanted. Only news from those channels and certain shows. No soap opera's which isn't going over well with my wife.  So now I am paying for a streaming service which I will barley use and have an iPad that all I have used it so far is to set it up. I think not being allowed to speak with someone on the phone instead of texting I would have made better decisions about my service.