New Poster
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3 Messages
comcast email on android phone
why does comcast keep booting me out of my email every 2-3 weeks? Very angering when I have to enter username, then enter a rediculous password I can never remember for "security" reasons. Then, comcast says to enter a security code that was supposed to be texted to me, it never is. Then, I have code sent to another email address - BUT - I cannot access the other email address because comcast has my email app tied up. As soon as I leave comast sign in garbage to retrieve the code, the code is no good because I navigated away from the sign in window. I then need to find another computer, sign in to my alternate email, wait for the code, so I can enter this useless process comcast created on my phone. This all started happening last year. NOTHING on my end has changed aside from leaving a legit phone service and signing up with comcast mobile service. Very bad move om my part so far.
XfinitySara
Official Employee
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1.7K Messages
2 years ago
Hello, @Anon853105! Thank you for reaching out to the community regarding your email access concerns. I'm sorry to hear of any frustration caused, and I would love to see what we can do to help! I've located another post with similar concerns, and I recommend looking over the few suggestions given there for remaining logged in. Please let me know if this helps!
Also, once you are successfully logged in to your My Account online or by using the Xfinity App, it's a great idea to review your contact preferences (make sure your preferred email matches what you'd like as well as your mobile number and recovery options for password resets and verification codes). If you have any trouble, or confirm that everything is properly set up, we'll be right here to help troubleshoot any issues with our website or application themselves.
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