1 Message
Collections need to set up a payment plan
I was behind on bills and xfinity has not yet sent my account to a dept collector but my service is disconnected. Im trying to contact collections so i can set up a payment plan does anyone know how i can contact them i need help.
XfinityJorge
Official Employee
•
1.8K Messages
2 months ago
Hey there TheMobSlayer3 thank you so much for using our Forums and taking the time to write us. I know your time is important and I sorry to hear about the trouble you are having getting in contact with the collection's agency to settle the balance. I appreciate you being on top of that, and I am happy to work with you to be part of the solution. To get started can you send us a DM with your name and address?
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• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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