Charged monthly $70 for the "free 12m phone line"

Hello @user_w4nt8x and thank you for posting your concern on our Xfinity Community forums!

It makes sense to expect that promotion to reflect on your bill, especially after waiting the timeframe you were given. When the discount doesn’t apply as expected, it can definitely be confusing.

We’d like to take a closer look at what’s happening with the promo and your recent charges. Please send us a direct message* with your full name and service address so we can review your account and help get this sorted out.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.