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Charged $100+ in roaming fees when I didnt turn roaming on!
Today I got a bill saying I owe $100+ in roaming fees. I traveled to El Salvador on March 6, 2024 and never turned roaming on, never. As soon as I landed I bought a plan through my second Salvadoran simcard and purchased a prepaid internet package in El Salvador.
I never turned roaming on, I was using the Salvadoran e-sim all the time. I did not take the xfinity simcard off my.phone because I had turned the wifi calling feature on which provides free text and calls using wifi. Despite doing this I still got charged roaming and got a bill today saying I owe more than $100!!!
I did not authorize this roaming fee, I was using wifi calling which is supposed to be FREE to be able to receive text and calls from the U.S. and used my local internet package from the second simcard to browse.
I had to take the xfinity simcard from my phone tonight after seeing that bill as I'm afraid it will continue adding charges. Please remove them, or I will have to contact the better business line, I can't afford to pay roaming that I didn't authorize. I will not insert this simcard anymore until I'm back to the U.S. which is super inconvenient.
XfinityMichaelC
Official Employee
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4K Messages
6 months ago
Hello, @user_lsbfmb! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the billing on your Xfinity Mobile account. I know how frustrating it can be to get a bill with unexpected charges!
Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines.
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cicnaq
2 Messages
1 month ago
I have spent hours even taking them to where it says free of charge to make a call or text a US number
Three sources show it is free of charge, but they do. Trap
1- https://www.xfinity.com/hub/mobile/wifi-calling-101
WiFi calling is free when you call U.S. numbers from anywhere in the world.
2- https://www.xfinity.com/mobile/policies/wifi-calling
Any Wi-Fi call made to a U.S. number will be treated as a domestic call, no matter where the call originates.
3- https://www.xfinity.com/support/articles/what-is-wifi-calling
WiFi calling becomes even more useful when you're traveling internationally. You can use it to call and send text messages to U.S. numbers for free when you're in another country, saving you international long distance charges.
Calling U.S. numbers:
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cicnaq
2 Messages
1 month ago
I got trapped by xFinity for using Wifi-Calling
I have spent hours on the phone; even taking them to where it says free of charge to make a calls or text a US numbers
Three sources show it is free of charge, but they do. Trap
1- https://www.xfinity.com/hub/mobile/wifi-calling-101
WiFi calling is free when you call U.S. numbers from anywhere in the world.
2- https://www.xfinity.com/mobile/policies/wifi-calling
Any Wi-Fi call made to a U.S. number will be treated as a domestic call, no matter where the call originates.
3- https://www.xfinity.com/support/articles/what-is-wifi-calling
WiFi calling becomes even more useful when you're traveling internationally. You can use it to call and send text messages to U.S. numbers for free when you're in another country, saving you international long distance charges.
Calling U.S. numbers:
At the end, they wanted to offer to make me going with installments. This is funny right. I will never let it go if it is for penny.
I will definitely bring this up to FTC and let them handle it.
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