Cell service billing error

Question

I was billed both for the Mexico and Canada plan as well as roaming for Mexico.  I called to get the approximately $200 removed which they did but then the next automatic payment took the credit right back.  I need to get this corrected.  I shouldn’t be charged for not having a Mexico for using my cell in Mexico when I am also billed for the Mexico plan.

XfinityAirelle · Answer

user_l43ux9 We completely understand how concerning that would be—especially after you already took the right steps to get it fixed. It sounds like the credit that was issued didn’t process correctly after your automatic payment went through, and we want to make sure your account reflects the right balance.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Plan

user_l43ux9

Cell service billing error

XfinityAirelle

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