Visitor
•
1 Message
Carrier Unlock
I paid off my phone and requested an unlock code in October of 2022. Xfinity tells me my phone is unlocked, yet I still can't use it with any other carrier, because no other carrier shows my phone as unlocked. I met all of the requirements for unlock, talked to and chatted with countless representatives of Xfinity and the solution is wait more time for us to try it again, because apparently nearly five months to get a phone unlocked is acceptable to Xfinity. If the response is there is currently a request to manually unlock your phone and wait up to another 72 hours after another fruitless attempt, just don't reply.
user_e25d8c
Visitor
•
2 Messages
2 years ago
I'm going through the same thing right now . [Edited: "Solicitation"] I'm losing money on my business and everything and haven't been able to use my phone in over a week when I already have purchased another Carrier service but the screen still says call Xfinity to unlock the device. This is ridiculous
(edited)
2
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
I apologize for the delay in response. In order to unlock a device it has to meet certain requirements which can be found here https://www.xfinity.com/mobile/support/article/eligible-to-unlock-phone. Once those requirements are met we would need to have the account holder call our unlock team at (844) 963-0011. They will go into the account and verify all is good and they will process the unlock.
2
0
user_7c4f11
Visitor
•
1 Message
2 years ago
Have a paid off device and called asking why no unlock has come through ever, and they siad 5-7 business days... honestly no idea why it would take that long since I own the device in full and have left the service yet they are forcing me to be unable to use mobile because they refuse to unlock the phone.
1
0