Can’t set up Cellular on Apple Watch

There are 9 topics of the same issue here, the more we dig into it the more it's sounding like a widespread xfinity issue. A lot of us have tier 2 tickets with no luck.

I am guessing it is something their higher techs will need to work on. I am being told now that if this most recent try doesn't work then I may just have to wait til a bigger issue is resolved. I have spoke to multiple chat and phone agents. 

The part that bums be most is that they all seem to be out of the loop for what seems like a company-wide issue. 

I would rather them say "its a known issue, we are working on a fix as fast as we can" than having me try the same things over and over lol.

I don't want to keep factory resetting this watch over and over lol

Updating everyone,

Mine worked this morning and was now able to fully connect. 

Hello @HOYTIE,

Thank you for posting to the forum, know that we are here to help. In case you are still in need of assistance, reach out to me via private message so that I can look further into this for you.

You can reach out to me privately by clicking on my name ComcastChrisL and from my profile page, select the blue ‘send a message’ button. For account access and authentication, please include the following; first and last name, complete address, mobile number, and the last 4 digits of the card on file.

Also, in case your Apple Watch has not registered to the account, please include the IMEI for the watch and the host iPhone. Thanks again for your time and patience.

Chris

No luck with setting up the watch after 1 month and trying daily to do the same steps recommended by xfinity mobile support. I continue to get unable to configure cellular plan error. The first time I tried the step that registered the watch with xfinity the registration worked so the watch shows up in my account. Mobile support told me this is a known issue and it is being worked on and continue to try each day. Are there any other solutions?

I just bought a series 6 I watch and an iPhone 12. Everything works between the two except for when I try to ‘Set Up Cellular’. After attempting to set it up, I (1) start the activation. (2) Put in my Xfinity credentials (which is accepted). And then I start the activation process. It looks like the phone is trying to get my account information from Xfinity. But it eventually fails telling me some sort of technical problem and to try again. So it appears that Xfinity is not sending information back. I went to the Xfinity store. They couldn’t figure it out. Told me to call customer service. Got escalated all the way to the Advanced Mobile Services tech. Couldn’t get anywhere but thought they saw a similar issue that was resolved by Apple support. Didn’t make sense to me. I was transferred to Apple. We worked on it for about a half an hour and concluded it was an Xfinity issue. Back to the Xfinity Advanced Service team and spend another half hour with no progress. Finally wrote up a case for it and am waiting for for a response. If not resolved, I’ve got no choice but to go to another provider that can get this to work. It seems like Xfinity support needs work as this problem may have been around for a while

I am in the same boat as you. 

My resolution is to change my provider to T-Mobile which got it to work. Never heard back from xfinity.

I am also unable to activate the cellular services on my Apple SE watch that I purchased on September 24th.   It logs into the Xfinity website just fine, I hit Ok to the TOS agreement, I furnish emergency contact information, it gets to step 4 of 4 and then.......

"Uh-oh!   Something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation. If this problem persists, contact customer support at (844) 963 0125".  

What's worse is xfinity gets an indication from that process that I cancelled my order (along with a cancelled order #) with the following message:  

"We understand that you've changed your mind about bringing your phone to Xfinity Mobile. We've canceled AppleWatch3301's line at your request, and you won't be charged for anything." 

So According to Xfinity, I cancelled my order; I never wanted cellular access and round and round she goes!  Could somebody please PLEASE help?  I am a few days away of just transferring my four lines to another provider. 

After repeated failure with Xfinity, I gave up and used Truphone.com, which costs $10/month for unlimited calls and texts. It worked in a breeze!

Can anyone help with the iwatch issue?