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daniel_f
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6 Messages

Friday, October 29th, 2021

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Can't send SMS from recently activated iPhone XS to android phones

Hello,

I recently brought my iPhone XS and ported my number to Xfinity Mobile. It seems I can't send SMSs to android phones. I reset my network settings when activating and also again recently but it didn't help.

Thoughts?

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4 years ago

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daniel_f

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6 Messages

4 years ago

Solved. For each non-iPhone contact you need to turn off iMessage in settings, send a text to that contact, then turn iMessage back on. From then on SMSs to non-iPhones will work. YMMV

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CCEthan

Official Employee

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1.4K Messages

Great to hear! Definitely shouldn't have to do that and hopefully, an update comes through to take care of it. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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CCStephanieK

Problem Solver

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909 Messages

4 years ago

Hello, @daniel_f! 

I recommend checking out the troubleshooting steps listed in this Apple thread.

 

Check your device settings

  1. Make sure that you’re connected to a cellular data or Wi-Fi network.
  2. Go to Settings > Messages and make sure that iMessage, Send as SMS, or MMS Messaging is turned on (whichever method you're trying to use). Learn about the different types of messages you can send.
    User uploaded file

Check the recipient's contact info

  1. Make sure that you're using the right phone number or email address.
  2. Go to Settings > Messages > Blocked and make sure that they're not on your block list.

Restart your device and check for updates

  1. Restart your device.
  2. Check for a carrier settings update.
  3. Check for an iOS software update.

Check the system status for iMessage

Go to the Apple Services System Status page and check iMessage.

Turn iMessage off and back on

Go to Settings > Messages and turn iMessage off, then back on.

Sign out and back in to iMessage and FaceTime

  1. Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
  2. Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
  3. On your iPhone first, sign back in to iMessage and Facetime.
  4. Sign back in to iMessage and Facetime on your other devices.

Reset your network settings

Tap Settings > General > Reset > Reset Network Settings.

Back up and restore your device

Use iTunes or iCloud to back up your content, then restore your device.

 

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daniel_f

Visitor

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6 Messages

4 years ago

Thank you, these steps did not help, unfortunately. I went through the first stage of Xfinity chat customer service on Saturday 10/30, and since the rep wasn't able to help after trying several things, the rep opened up a ticket. I have not heard anything since. Is the ticket still open?

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CCEthan

Official Employee

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1.4K Messages

@daniel_f. We have limited scope with mobile here and I recommend calling 1-888-936-4968 to check on the ticket and the next best steps. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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