Visitor
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1 Message
Can't send or receive MMS messages on new Samsung A13 5g phones
Purchased 2 new Samsung A13 5g phones 2 days ago and ported over numbers from Verizon. We can send and receive SMS text messages but cannot send or receive group texts or pictures (MMS). Have been on calls with tech support for hours but they seem stumped. I see several threads about this but they are all at least a year old. Is this a current issue for anyone else? Any solutions?
Thanks
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_5856ed
Hello! Thank you for reaching out to address this concern with your new phone through our Xfintiy Forums. I can certainly imagine that is frustrating to have new phones that are not working correctly for MMS after spending so much time with technical support.
Since we have limited access to Xfintiy Mobile accounts here, we would recommend reaching out to our Xfinity Mobile experts by trying these contact options:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3LX8m6H
I have a reminder to check in with you again to be sure you get the support you need. Can you reach out to them here, please?
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CCGina
Official Employee
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800 Messages
3 years ago
Hi there, we are checking back in to make sure that you were able to speak to an Xfinity Mobile expert and get the MMS issue resolved.
Please let us know when you get a chance.
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