1 Message
Can't get my problem straight out . Unsatisfied customer
starter off my brother was and employed with guys and then he left and transferred the account over from his name back to my dads name with me as the contact person to handle the account to my phone number and email but every month I had to call him to pay the bill because they said I wasn't authorized, getting him on the phone and him telling them that he changed everything over and I was the contact person. I added my cellphone s over since I was paying the bill now it was $66.26 , then my dad passed away so I cut that service off at his house because no one was living their then they jack my bill up $ 128.70 so calls to find how they just went my account and took that out unauthorized and they because you cut that service off at your house we charged you a extra $ 66.44 a month because I have to phones, I said to them I have my house where I live have xfinity service their, they said okay we will straight it out and and put that money back on your card , they never did that instead they went into my account starting in Feb 15 and took 106.56 unauthorized in March 18 they went in and Took 128.70 unauthorized in april 8 they went in my account and they took 150.00 the same Day they went in again and Took another $40.00 .,On April 10 they went in Again and Took 95.32 unauthorized 5 days later they went my account again unauthorized and Took $ 129.30 on the same day they went back in my account and Took another 309.02 unauthorized . I called again again and they said they never transferred my over because I have a past due amount witch I never had until I called my bank and said I never authorized none of those transactions and the change my card I talk to several supervisor , The first said that he was going straightened everything out and they said they wave the charge s and to pay my bill at 66.26 for the 3 month that bank took the charges back, then I get text messages stating I had out standing bill of over 600. In something dollars and that I had to pay that because no ever said they going to wave charges they telling me he said on 50.00 . But you call and all you keep getting is the foreigner we everybody in the background talking .
XfinityAntoine
Official Employee
•
1.4K Messages
5 months ago
Thanks for reaching out user_9qmsu4! I'm sorry you're still having this billing issues. I'd be more than happy to try and get you some answers. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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