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user_9ac723
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Wednesday, July 6th, 2022 7:31 AM

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Can't activate unlocked Pixel 6 phone on xfinity mobile

I just got an unlocked pixel 6 phone (not 6 pro) from Google store, xfinity IMEI checker tool says not compatible, so I decided to insert my son's xfinity mobile SIM card and see what happens, and looks like I can't make calls and no data either, but wifi calling works. I thought pixel 6 is supposed to be compatible with xfinity mobile, isn't it?

Question

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Updated 

3 years ago

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XfinityDemitrius

Official Employee

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1.8K Messages

3 years ago

Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via our forums, I do apologize. They will be the experts to let you know BYOD eligibility.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3RcRPiN

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general XFINITY Mobile questions in the future.

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hangrypixel

Visitor

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7 Messages

3 years ago

I just want to comment on my last comment which I left here roughly 7 months ago.

https://forums.xfinity.com/conversations/xfinity-mobile/unlocked-pixel-6-purchased-from-google-store-not-compatible/61daa154f069681686045e90?commentId=620c694975582e541faa6f72

I checked my IMEI number for Pixel6 "Unlocked" BYOD eligibilty for XfinityMobile, and unfortunately it's still the same.

The backend engineering team has not added or coded to accept the device yet.

These type of issues for information can be easily solved if Xfinity had documentation of supported devices for BYOD. Not just listing "Pixel"

It is very frustrating from a consumer standpoint.

3

CCAbbie

Problem Solver

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1.4K Messages

@hangrypixel Thank you for that feedback and for the details. Have you been able to speak to our Xfinity Mobile group directly to see if there is an update recently?

I no longer work for Comcast.

3 years ago

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user_91de67

Visitor

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1 Message

Same here, I tried to subscribe to your services (internet+2 mobiles) this morning with a live agent. Needed 2 lines, the pixel6a bought 2 weeks ago worked fine. My pixel6 did not. IMEI incompatible they said...

He offered me to buy a new phone... Now I am looking for another carrier for that second line.

Or can you find a solution very soon?

Thanks,

3 years ago

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CCRobert

Official Employee

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455 Messages

Hello @user_91de67 Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3T00eqL. You can reach out to Xfinity Mobile by SMS Text Message: one: 1 (888) 936-4968 or Chat: https://comca.st/3pJMinr

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_9b855d

Visitor

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4 Messages

3 years ago

I bought my unlocked pixel from Best Buy and works just fine on Xfinity mobile 5G you name it everything works fine… Maybe it was a bad 

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hangrypixel

Visitor

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7 Messages

@user_9b855d​ 

When I check the same phone the IMEI Checker from Xfinity the dialog has now changed on website.

"Your phone is compatible, but it may be locked to the current carrier"

Xfinity has changed something on the backend.

To say the unlocked phone from bestbuy I bought back in Nov is "Maybe it was a bad" is misinformed,  I really doubt that, I've used it on 2 different carriers.

ATT and Verizon and it worked perfectly :)

3 years ago

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hangrypixel

Visitor

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7 Messages

That said, with the 200 BYOD promo to add the phone currently I will try to add the pixel 6 now. I can continue to get SIM card shipped now with the backend change and will report back if it works once I start the activation process.

3 years ago

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XfinityBenjaminM

Official Employee

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2K Messages

@hangrypixel Hello! If you need any assistance, please contact our Xfinity Mobile Team and they will assist you in any way they can. You can reach them using either of these methods:

 

Phone - (888)936-4968

Chat - https://comca.st/3TpMx4E

 

They will be happy to take care of anything you need.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

hangrypixel

Visitor

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7 Messages

I can report that the BYOD Pixel 6 activation worked.

Looks like Backend Engineers of Xfinity added the phone to be able to do BYOD :)

3 years ago

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PapaGnome

Contributor

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14 Messages

@hangrypixel​ Which Pixel 6 do you have (Model and Memory); and did you get it to work with physical sim or the e-sim?

I have been using a Verizon plan from a different carrier until Xfinity fixes the issues of not allowing us to use our phones.  I was told that because I bought the larger memory based unit; it is not compatible.  You know, some reason they think that you should only use the 128gm model with their system, because if you opted for 256gb; it just can't work with the system. :-)  And let's not forget; while I can use an e-sim on Verizon right now; Xfinity is still not allowing it on their system.

3 years ago

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