cannot pay final bill

Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled.
Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the Xfinity app.

when i sign in and try to pay it keeps giving me an error saying i dont have an account or something like that and no payment info on file what do i do??

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user_4gk621

Visitor

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7 Messages

5 days ago

You don't have Xfinity Mobile services

There isn't an Xfinity Mobile service associated with this Xfinity ID.

whenever i try to add a card to pay the 98 cents it says this to me!

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XfinityJanelle

Official Employee

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2.2K Messages

Hey @user_4gk621 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your final bill. When you cancel all your Xfinity Mobile lines of service, you lose access to the My Account sections of xfinitymobile.com and the Xfinity Mobile Service Card within the Xfinity app. If there is a card on file it will charge the remaining balance due automatically since Xfinity Mobile billing is auto payments.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_4gk621

Visitor

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7 Messages

4 hours ago

on my end i dont see a card on file i never removed it and have always used the same one can you not just credit me the 0.98 cents???

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user_4gk621

cannot pay final bill

user_4gk621

You don't have Xfinity Mobile services

XfinityJanelle

user_4gk621

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