Visitor
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3 Messages
Cancelar servicio
Hello, I would like to cancel my Xfinity Internet service immediately.
I recently signed up for the service, but I have decided that I no longer want it. I have not activated or used the service, and I do not wish to continue with it.
Please cancel my service completely and make sure I am not charged any additional fees or monthly payments.
Please confirm my cancellation in writing and let me know if there are any outstanding charges.
Thank you.
XfinityAirelle
Official Employee
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3.7K Messages
10 hours ago
Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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