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Saturday, April 20th, 2024 6:36 AM

cancel my plan

I want to cancel my plan but can't for the life of me get the system to or a person I don't want xfinity mobile.

Problem Solver

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492 Messages

5 months ago

@CancelMyPlan If you are going to move your service to a different provider, your Xfinity Mobile account will be cancelled upon transfer. If you want to cancel your account completely, and give up your current phone number, contact them here;

 

Official Employee

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1.8K Messages

5 months ago

Hello, @CancelMyPlan

Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you for participating in our community. 

 

Contributor

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161 Messages

5 months ago

If you want to cancel your plan port your number to your new carrier, pay off whatever you owe to Xfinity and then report your bank card lost/stolen... b/c I guarantee they will continue charging you even after you've left.

Official Employee

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921 Messages

Hi there, tuffigirl! We would not purposely continue to charge someone if their account is disconnected. Is there an issue with your account or a situation that I can help with at all? We want you to know we are here to assist!

 

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