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SgtHowl
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Conversationalist
1st Like

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33 Messages

Thursday, May 18th, 2023 4:53 PM

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Caller ID Blocked

When I use my Xfinity mobile phone to call my wife's Xfinity mobile phone (we are on the same household account), my incoming call on her phone shows as "Restricted" - caller ID is blocked. If I dial *82 first, caller ID is not blocked - but I shouldn't have to do that. I have not yet run into this issue when calling other phones.

Appreciate any ideas. Thanks!

Question

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Updated 

2 years ago

 • Edited

146

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CCAlisha

Problem Solver

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571 Messages

2 years ago

Hello, SgtHowl thank you for taking the time to reach out to our Xfinity Community Forum. That is definitely strange, and I would want that fixed as well. Through our Forums team we are limited on our support for Xfinity Mobile. 

 

You can contact our Xfinity Mobile support center via any of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

 

• Phone: 1 (888) 936-4968

 

• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

Thank you for participating in our community.

 

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SgtHowl

Contributor

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33 Messages

@XfinityAlisha​ Thanks for your reply. With respect to all concerned, I have attempted voice and text chats on this and related issues to no avail. Apparently, language and inadequate training are barriers. I will try visiting an Xfinity store. Have a great day.

2 years ago

0

CCTimothy

Valued Contributor

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406 Messages

That is understandable, @SgtHowl. If anything comes up please feel free, as we're here 24/7. Have a great Thursday!

I no longer work for Comcast.

2 years ago

0

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