Visitor
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1 Message
BPM hold on my significant other's iphone 14... agents will not fix issue
Hello. my SO's iPhone 14 was placed on a BPM hold almost out of the box. We were promised the issue would be fixed by 10pm yesterday, only for no tech support to be able to solve the issue (they just delayed it till tomorrow morning, which means they will have to go through the entire process again) and it being left alone. Please help, as they can't even call emergency services in case something happens while I am at work.
CCSean1
New Problem Solver
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318 Messages
2 years ago
Hello @user_4deb3a, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an excellent Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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