Visitor
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1 Message
BPM hold on line
So frustrated with Xfinity mobile. I am new user and was trying to set up my new phone. I am now I have been put on BPM hold for 10 days. This is crazy! With today's technology this should not be happening. I sat on chat with Xfinity support for an hour before they told me this. I googled and it appears to only be an Xfinity issue that they created called a BPM Hold. Does anyone have a workaround for this BPM Hold?
CCGina
Official Employee
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800 Messages
1 year ago
Oh goodness, I'm so sorry to hear what a rough start this has been for you @Frustratedwxfinity!
Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have the training, or access to any of the systems or tools that team uses, as a matter of security over social media, so reaching out to the Xfinity Mobile teams is definitely the best path to get that hold resolved. It sounds like you reached out through the Chat, have you had any luck reaching out through the other methods to work with an Xfinity Mobile expert?
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Please let us know if you have not had luck with texting or calling! And if you need assistance with your residential internet, cable service, home security, or Xfinity landline, we can assist with those readily, and are here 24/7!
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UserInDespair
Visitor
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1 Message
1 year ago
I am experiencing the same situation here... I have just learned I have been put on BPM hold! I received my new Xfinity SIM card last Friday 26th. From Friday 26th morning until Tuesday 30th afternoon, the SIM card was not marked as delivered due to a technical issue (so I have been told during my numerous conversations with Xfinity agents on the chat service). Therefore activation was not possible. In the meantime, my temporary plan with Lycamobile expired (on Monday 29th) and because of Xfinity delays it was not possible anymore to transfer my old number from Lycamobile to Xfinity. Thus, I lost my phone number which was registered everywhere… It is a considerable waste of time to change it in every online shops, memberships, institutions, etc. When I resigned myself to giving up the old one to get a new number, I have been told it was impossible for the moment and that I had to wait up to 10 days because of this mysterious BPM hold... Now, no more phone line or connection! I am really upset about this situation. If anyone has a solution to deal with that, I would be delighted to read it!
(edited)
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