Box Empty at Delivery Opened Ticket No Respinse

11/9 update. I called Xfinity Mobile on 11/8 at 5pm and informed the person who took my call that I did not receive the promised email from the “back office” that would allow me to send the evidence of theft that is needed to process my claim. After being put on hold for more than a half hour, she came back and informed me that my ticket needed to be closed before the back office would send the email; that she had done that and updated my file; and that I would receive the email allowing me to send the pictures and police report relative to the empty FedEx package within 24 hours. It has now been 28 hours, and I have still not received the email from the back office that I was promised one week ago today. I was charged for this Apple Watch, and I keep getting automated messages from Xfinity Mobile telling me to activate my watch because payments for the service will begin to be withdrawn from my checking account “soon”.  The fact that the appropriate correspondence has not been sent to me in a week that would allow me to satisfy the requirements for proving my claim is absolutely unacceptable. If anyone can please direct me to someone that can assist in moving this process forward, I would appreciate it. 

Thanks for reaching out and the update, user_oju54a! Have you already reached out to the Xfinity Mobile chat team as well?