1 Message
Bogo deal not being honored and rep somehow NEEDS my ssn and dob
I signed up for the bogo deal and have never seen any credits on my account even though I’ve called multiple times and they assured me that it would be applied.
I called again today and they offered me a new google pixel 8 for free irrespective of the BoGo offer. I said ok. The rep stated that he needed me to key in my ssn and dob. I declined and said I didn’t need the phone. He was pretty persistent about me providing my ssn. I say no and we move on to the boho issue. He says I do qualify for bogo but I’ll need to key in my ssn and dob. I’m like wtf? And again he’s really insistent that I provide that info. This seems like a bait and switch scam.
KP_9390
1 Message
8 months ago
Have been dealing with BOGO issue and incompetent customer service reps who has no idea about company promotions and services. They have messed up my order 3rd time in a row and I am sick and tired of dealing with them over 1.5 hour each time. Whether it's having issues with incompetent staff, poor customer service, validation issues or constantly messing up your orders , Xfinity has topped it all. They need to train their customer reps better and make them understand their promotions better. Agent was persistent on arguing that i will get pixel 8 256 GB for free after monthly credit where device payment and credit did not obviously match up. I'll take my business elsewhere ! Such a terrible company.
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tuffigirl
Contributor
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178 Messages
8 months ago
For any phone they offer for free always check their website, because the customer service reps have been known to offer free phones that are not in fact free. The only free phones are the ones offered on their website and in this case they are in fact offering a free Pixel 8. I would suggest if you want it to sign up for it online and take screenshots of everything along the way. Also, you will always need to provide your SSN and DOB when signing up, this is standard for any cellular agreement that isn't a prepaid phone. Also remember that the phone is free in that every month, the normal monthly price of the phone is credited. If you decide to leave Xfinity Mobile before the 2 yr agreement is up you will be responsible for the rest of whatever is owed on the phone, but if you stay the phone will be yours free and clear. You can also use the website to sign up for the BOGO deal but again, take screenshots of everything along the way.
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XfinityLinda
Official Employee
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1.3K Messages
8 months ago
We appreciate you connecting with us in our community, @user_2t1q1n. We are sorry to hear about your experience, and would love the opportunity to assist. If we may, please send us a Direct Message with your name and address. We look forward to your message.
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