bogo bait and switch

Thanks for the information. [Edited: "Solicitation"/"Personal Information"].  I would like to know what recourse I have.  As I said I am ready to cancel everything with Xfinity.  I don't like doing business with shady businesses that I cannot trust. I've yet to receive a call from the manager of the customer representative I spoke with yesterday early afternoon.  

Six minutes after Xfinity attempted to reach me in which a supervisor left me a voice mail claiming BOGO went away b/c I cancelled one of the two eligible phone lines (this was not the case and there was no transcript or record of the cancellation), I received a text saying that the case for the ticket was closed.  Subsequently when I called the regular customer service line about an hour after receiving the call and voice mail from a supervisor, I explained from scratch to a representative named Dustin my issues. He was super helpful, confirmed that that I indeed had not cancelled the line and resolved my issues on the spot after speaking with his supervisor.  I'm pleased the issue was ultimately resolved. My experience was suboptimal to say the least.  I will be warning folks on social media about this promotion and these types of unscrupulous tactics.