It sounds like you may have had a promotion that expired. You can always check the amount of your promotional discount and the end date of that promotional discount on page 3 of your billing statement. The Understanding your Xfinity bill article shows a great example of what this would look like. With that being said, now would be a great time to review your plan. Just send our team a direct message with your full name and service address, we'll get right on your account review once you do.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
The worst company service ever in this world. They don’t know nothing about customers service or service at all. Every single agent says different things. Is like different companies. DONT HIRE Them for nothing.
XfinityJustinM
Official Employee
•
1.1K Messages
8 hours ago
Hi @user_samfs7,
It sounds like you may have had a promotion that expired. You can always check the amount of your promotional discount and the end date of that promotional discount on page 3 of your billing statement. The Understanding your Xfinity bill article shows a great example of what this would look like. With that being said, now would be a great time to review your plan. Just send our team a direct message with your full name and service address, we'll get right on your account review once you do.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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user_ev29ir
Visitor
•
1 Message
2 hours ago
The worst company service ever in this world. They don’t know nothing about customers service or service at all. Every single agent says different things. Is like different companies. DONT HIRE Them for nothing.
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