kevnmaryk's profile

Visitor

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16 Messages

Thursday, September 26th, 2024 9:35 PM

billing

cant access xfinity mobile billing

Official Employee

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1.3K Messages

1 month ago

Hey @kevnmaryk, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile billing. I would be more than happy to offer my assistance looking into this further for you.

 

Are you attempting to access your Xfinity Mobile billing through the Xfinity web portal or Xfinity App? You would also need to ensure that you are using the primary Xfinity ID on the account as the other Xfinity IDs will not have access to view the Xfinity Mobile billing and services online. 

 

Please provide as much detail as possible to describe the issue you are experiencing, devices being used, along with any error codes/messages being received. 

Visitor

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16 Messages

@XfinityDemitrius

this is what I get every time

12:26

=1 3 95

Sorry, something went wrong

We can't display your account details right now. Please try again, come back later, or get help now with Xfinity Assistant.

Chat with X...ity Assistant

Try again

Official Employee

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1.3K Messages

Thanks for the information @kevnmaryk. Your Xfinity ID may be linked to multiple accounts. Could you please visit our 'How to link, unlink, and switch between multiple Xfinity accounts' support page that provides instructions on how to switch between multiple accounts? You will need to be selected on the account that is linked or tied to your active Xfinity Mobile services. Are you also experiencing issues when using a web browser and selecting the correct account?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

I can see data usage and phone info, just not billing

Official Employee

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1.4K Messages

 

kevnmaryk Thanks for the additional information! If you are accessing your Xfinity account through a web browser, I would recommend clearing the cache, and cookies for the browser. Also, you might try a different web browser. 
If you are using the Xfinity app, try selecting Overview at the bottom, and then the Xfinity Mobile Billing banner at the top. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

1 month ago

I do that but still the same response, just says ‘something went wrong’

Official Employee

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1.4K Messages

 

kevnmaryk Have you tried using another device, like a mobile phone, or tablet? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

I tried on different device and when I go to mobile billing I get failed to load, this information is unavailable at the moment 

Visitor

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16 Messages

Also says autopay method currently unavailable 

Official Employee

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1K Messages

 

kevnmaryk Thanks for letting us know. Can you access the billing portion of your regular Xfinity services?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

Yes, I can see everything except mobile billing

Visitor

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16 Messages

1 month ago

I can see my internet and tv accounts, but mobile states that billing info is unavailable 

Visitor

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16 Messages

Now I find that I can see it if I go through manage linked accounts 

Official Employee

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956 Messages

kevnmaryk my apologies, are you stating that account the linked accounts you are able to gain access?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

Yes, only when I do ‘manage linked accounts’. Only figured that out after a lot of trial. But I should be able to access it from the banner in the app

Official Employee

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956 Messages

kevnmaryk that is great to hear, is the billing information loading properly for you now? Also, did you have any questions regarding your billing at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

Only when I go in from manage linked accounts 

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