2 Messages
Billing
(Originally had a Samsung Galaxy A54 5G phone – charged us 37.57 on 11/28/23 for tax amount) – returned to Emilio at Comcast in Westminster, CO on 11/29 to exchange for an iPhone which they didn't have in stock so it ws shipped to me) Emilio said the tax was credited towards the purchase of the iPhone.
My account still shows that the Samsung phone had not been returned
Received Apple iPhone 13 on 12/1/23– 629.99 – 23 pmts of 26.24/mo and final pmt of 26.47
Plus $15/mo charge for GB
Our CC was charged $508 on 2/25/24 - I called and was on the phone for 58 minutes with 2 men that I could not understand. Received a credit on our CC on 2/29/24 in the amount of $487.56 which left us being charged $20.44???
On 3/2, our account showed a balance due of 86.36 (41.66 past due plus 44.70 to be charged on 3/15)
Xfinity Mobile also shows a past due balance of $466.73 in another location?????
On 3/3/24, we received an email that Xfinity Mobile is unable to charge our Visa on File (even though they just charged and credited our card on 2/25 and 2/29?????
Our account still shows a Nov 29 Order (return of Samsung phone as “Processing”. Also, a Nov 27 Order that we paid 37.57 (this was the sales tax that we paid on the Samsung phone that should be credited somewhere but I can’t find ANY paperwork
I cannot find any details that back up these figures and I cannot find any signed documents/contracts.
XfinityMarcus
Official Employee
•
998 Messages
9 months ago
@user_hfxrqn, thank you for using the Community Forums page, I know how important it is to ensure your account is accurately reflecting the information you have been informed of. We want to ensure that all charges and devices are properly corrected for you.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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