Billing Statements

The Federal Communication Commission requires direct accessibility to mobile phone statements and calls breakdown. Xfinity reps explicitly said on at least three different occasions that one can not download any of these parameters. Xfinity has tried repeatedly tried to prevent the asking or obtaining of this obliged information. I need it for government proof of call logs. This is real, and is apparently illegal to not provide. Why are they risking their company?

Hello, user_fee0a5. I understand getting access to these records is important to you, and it is to us as well. You can view call and text records following the steps found here https://www.xfinity.com/support/articles/view-xfinity-mobile-call-text-history. By viewing your Xfinity Mobile account from a browser, you can then print the page out. If you need this information in a file, you are able to change the printer destination after pressing Ctrl+P to PDF using the Chrome browser. 

This link is yielding a 404 error -- delete the period from the end of the URL to get to the content.

Yes, this provides access to call and message information, but many of us would far prefer access to a compiled statement as a PDF showing all charges and details in a single document.

Try this link: https://www.xfinity.com/mobile/support/article/xfinity-mobile-account-payments-statements

This is nothing…another diversion to a basic information page which ultimately WILL NOT let you print out the details of your statements: phone calls etc… I have contacted the FCC and will furnish the relevant regulations regarding this right.